At a time when travel is restricted due to COVID-19, Nestlé is expanding the use of augmented reality technology to provide remote support to its production and R&D sites and to connect with suppliers.
Experts across the company and external providers are using remote assistance tools to connect with people at factories and other facilities around the globe. This has raised efficiency across operations and allowed experts to support multiple projects at the same time.
Thomas Hauser, Head of Nestlé Product & Technology Development, said: „To ensure business continuity, we accelerated the use of remote assistance and augmented reality technologies across our global R&D organization. These innovative technologies enabled our experts to provide support to our factories worldwide for critical activities such as the new set-up of production lines, as well as new equipment start-up, helping us to ensure that new product launches were delivered on time to consumers.”